Friday, 25 January 2013

Chapter 21: Nathaniel's 18th Birthday Party - a musical interlude

Nathaniel won't be eighteen for another fifteen years but I already have his party planned, the play list part of it anyway.

The poor kid has been cursed blessed with the lamest of all lame mothers, the mother who is so uncool and so not with it that she does stuff like think about his eighteenth birthday. But music is important! A certain song or piece of music can bring back so many memories and I'd like to think such a landmark birthday would be the culmination of all those childhood moments.

So here it is, the definitive Natey-Bear track list in the order it will be played.

1. The Top Gear theme music


In November 2008 we were in Tunisia. We were virtually the only Brits in a hotel full of elderly Germans and everything seemed to shut down at 11pm. As a consequence we had lots of early nights (11pm being 'early' in our pre-child days). The hotel room had a TV with one English-speaking channel and, for some inexplicable reason, it showed back-to-back episodes of Top Gear 24/7 interspersed with French adverts.

With entertainment so thin on the ground it is no wonder I got pregnant.

2. Dracula's Lament


New Years Eve 2008 and, three weeks after the BFP, it finally hit me that I was actually really truly pregnant. And bloody terrified. We watched Forgetting Sarah Marshall, ate Chinese food, and watched Big Ben countdown. And I managed to cry all the way through all three.

3. I Gotta Feeling - Black Eyed Peas

 

It was 2009, this song was everywhere

4. Ghostriders in the Sky - Johnny Cash
                       
                

This was the one song guaranteed to make Nathaniel kick me, lots and lots. He was a lazy little lump and would hide in there, still and silent, scaring me. Johnny Cash sure as hell woke him up though. We played this over and over again, it was during this that Michael nicknamed him Bear - a name that stuck and made it onto the birth certificate.

5. Rude Boy - Rhianna


He's always been an odd child and he's always loved bright, noisy things. These are the only reasons I can possibly fathom for why he'd like Rhianna. When he was small this song would cause him to go stock still, listening carefully. I can only hope he wasn't listening to the lyrics.

6. Super Bass - Nicki Minaj


Continuing his love of bright, noisy things the kid can't get enough of the woman he calls "boom boom baby". I think it's her likeness to an anime character that he finds so appealing.

7. Baby Got Back - Sir Mixalot


In retrospect I've let my child listen to a lot of wildly inappropriate music. He even sings this one FFS. To his sister. To himself. To his toys. I live in dread of the day he sings it at nursery or on the bus.

8. Gangnam Style - PSY


They played this at softplay a few weeks ago. The kids all froze, fell silent, and as one hive-mind slowly turned towards the bank of TV screens and began doing the dance (or some version of it). It was like a teeny, tiny flashmob. 

Nathaniel loves 'Gammon Style'.

9. Let's Hear it for the Boy - Deniece Williams


Remember how I said that Nathaniel has the lamest of all lame mothers? Well I sing this to him. A lot. Only I sing it to him with slightly amended lyrics such as 'let's hear it for my boy' and 'let's hear it for my Natey'. Right now he's young enough to think it's hilarious when I dance him around the room butchering 80s music with my bad singing voice and not-very-creative made up lyrics. When he's 18 he's going to be mortified that he ever told me, through fits of giggles, that "this is so cool, Mammy!"

10. Mr Boombastic - Shaggy

 

This one has absolutely no Nathaniel related memories attached to it but it is the most important song of the entire party. 

This will be the closing track. It will begin in absolute darkness, after the opening beats a spotlight will highlight a couple on the dancefloor - Michael and me. The proud parents. Dignified. Happy. Flushed with the success of raising a child to the age of eighteen without fucking it up too badly. We will then proceed to do a couple-in-their-mid-40's bump and grind dance complete with arse smacking and hair swishing in front of all of the assembled guests, most of them our son's friends.

Why?

To pay him back for all those times he embarrassed the hell out of us when he was growing up, that's why.

You can expect an invite in the post some time in July 2027.


Wednesday, 23 January 2013

Chapter 20: Could I win The Great British Masterchef Bake-off?

Or indeed any sort of cooking show?

In short ...

No.

Allow me to expand on that answer ...

No. No. No. No. No <head shake> No.

I have had my moments of culinary brilliance. By 'moments of brilliance' I mean several hours of fraught, vodka-fuelled tension in my kitchen during which the air was blue and every available surface was coated in flour, pots, and my bitter tears of frustration.

Let me explain.

A while ago I developed a love of all things onion. I'm blaming it on watching too many cooking shows in which the chef(s) would cut paper-thin slices of onion and then do magical things with it to make it look delicious. Onions are a doddle, they're cheap and they're in practically every savoury dish ever created, this means they are a foolproof ingredient that it is impossible to mess up.
They're caramelised.

The key to good caramelised onions is two-fold. 1, use a low heat and 2, don't put them on the heat and then completely forget about them until the smoke alarm starts shrieking.

Know what's even easier than onions? That old classic, the roast dinner. Specifically a Sunday roast dinner.

The first ever Sunday dinner I cooked was pre-children so I can't even use the distraction of toddlers as an excuse for the utter fail that occurred. Slow cooking is the key to a good roast, I decided after having read exactly zero recipes or cooking books, slow cooking will make the meat tender and ... and ... meaty. Motivation and confidence nicely in sync with one another, I popped a joint of pork into the oven.

Lunch time came.

Lunch time went.

Tea time came.

Tea time went.

6pm came and the joint looked a lot like this:

Credit: http://www.northsouthfood.com/pork-shank/
It turns out that a large joint of pork put into an oven at 50C will take for-bloody-ever to cook. I turned the heat up and we finally enjoyed our Sunday lunch at 9pm.

I've even had disasters with dressings and accompaniments. Do you like cheese on your pasta?


Good, because you're getting the entire pot of it.

And lets not get into that time I left a glass pan lid on the hob (that I'd forgotten to switch off) then countered the problem of potential hot glass exploding everywhere by throwing a 'protective' tea towel over the top of it.

Look. Smoking towel. Pretty.

The most surprising part of it all is that on the day our kitchen actually did burst into flames I had absolutely nothing to do with it.

Thankfully I've come a long way since the days of having to order take-away because I'd stuffed up the cooking again and it's been over a decade since I made pasta so salty that it may have accidentally injured some wildlife.

For the last four years I've cooked Christmas dinner. I drink a lot while doing it and I always forget to serve the peas despite buying/cooking them every year, but it's edible and (so I'm told) damn good.

I managed birthday cakes for the kids.





They both took ages to complete but they were worth it, and now I have my 'made birthday cakes' parenting badge I can buy them ready-made next year without so much as a smidgen of guilt.


I can even do mildly rude yet delicious things with a chicken and a beer can.


Hilarious and tasty - and it totally weirds the kids out that the chicken is looking at them while it cooks.

But I will never win a cooking show.

Part of me will always be that person who didn't realise dried chillies are stronger than fresh chillies and added an entire pot to a pan of soup - "but those flakes were tiny, teeny little flecks ... ".

I'd spend the entire contest remembering when I tried to make boiled eggs in the microwave (messy) and that time I put baking potatoes in the oven on the highest temperature setting for over four hours (cinders).

I would nervously await the moment when my shady kitchen past would be revealed. Chewy orange-coloured meringues, how the hell did they go orange!? My inability to gauge portion size leaving me trying to split a meal for one between three people or trying to figure out why my meal for two could easily serve eight. And I can't keep to a timings list - dinner scheduled for 1pm usually means we'll eat around 3pm.

Plus I'd probably burn the TV kitchen down, especially the British Bake-Off one - let's face it, tents are flammable.

Mary Berry will sleep easier tonight knowing that she will never find me in her tent (Mary Berry being omnipotent in all things kitchen related, of course). Greg and John will never realise that cooking actually does get harder than this, it also gets swearier and more charred. Paul Hollywood will be glad to know that the closest I will get to his disapproving gaze is the cover of his book staring down at me while I toast Warburtons wholemeal instead of walnut artisan bread that I hand-baked myself.

I totally win the award for most entertaining kitchen though!


Sunday, 9 September 2012

Chapter 19: my easy second baby

Your first baby is supposed to carry the steepest learning curve, isn't it? The one where you have little to no idea of what you are doing or why, the one that teaches you valuable lessons like don't buy a cream carpet and never assume it's not possible for a baby to do a second poo five seconds after the previous poo (which brings us back to the cream carpet issue), the one that takes a couple of clueless rabbit-in-the-headlights types and turns them into fully fledged parents.

Subsequent babies are, everyone told me, even better. Less stressful, less fraught, easier purely because you actually know what you're doing and you remember all the tricks you learned the first time around.


Why did no one tell Amelia this!?

Before anyone tells me I'm lucky to have her and I should be grateful, count my blessings, don't be mean etc etc etc - I know all of that. My love for her is immeasurable (just like my love for her older brother) and defies description, it is something that is never in any doubt. I know there are plenty of people who are far worse off than we are, people in far worse situations, but this is our situation and I just need to clear a few things off my chest.

I was hoping for as natural a delivery as possible, like I had with Nathaniel two years previously. What I got was an emergency cesarean after they realised at forty weeks that she was in a flexed breech position.

Flexed breech presentation
Not only was she breech, she also had most of the umbilical cord wrapped around her legs, the remaining length of cord was coiled directly over my cervix. To round it all off she also had abnormally low levels of amniotic fluid, a condition known as oligohydramnios (more info is available here), the deepest pool of fluid she had was a mere 3cm and routine antenatal checks had not picked it up. I'd had a show and was having mild but regular contractions so a half an hour after the scan confirming all of this I was in theatre having an emergency section. My little girl is nothing if not dramatic! I'm glad that it was all discovered in time, I'd only gone to see my midwife by chance as my first instinct on having a show and feeling pains was to stay at home for as long as possible, the first I'd have known of a problem would have been when the umbilical cord prolapsed, thankfully we have the rather brilliant NHS who packed me off for an immediate scan!


Everything was great after that. Sort of.

As she was breech and as I had a 'clicky hip' when I was a baby she had to have an ultrasound scan on her hips to rule out DDH and CDH - developmental/congenital dysplasia of the hip - and any other problems (more information about DDH and CDH). The first scan, at six weeks, showed unusually shallow hip sockets and that her left leg was not entirely in the hip socket. They decided to rescan two weeks later before taking action, we spent a wonderful two weeks in medical limbo worrying about it. The second scan showed that the problem was corrected and her hip sockets were now within normal ranges.

At eight weeks of age she got a cold. Ah, I thought! Colds I can deal with, Nate has had loads of colds. Colds are easy! I dispensed cuddles, comfort, and Karvol. Get me, cool and collected second time parent. This presumption lasted all of twelve hours until she vomited all over Michael. Off I went with her to the GP who took one look and phoned the hospital.

Cool and collected second time parent backfired massively, she had a serious case of bronchiolitis ('the first we've seen this winter!' my GP proclaimed, as if it was something to be proud of). She was in hospital for a week and seemed to enjoy scaring us by frequently kicking off the sats monitor stuck to her foot - I have never known fear like waking up at 3am, having exhaustedly passed out in the armchair, to the sound of my baby's machine frantically bleeping and staff whooshing in to supply her with oxygen.

Still smiling though!
She seemed to settle down after that. Little did I know she was just lulling us into a false sense of security.

Just before Easter this year she started 'teething'. Huzzah! Teething! I can handle the shit out of teething! I can do teething with my eyes closed! Bonjela, cold chewable things, hugs. Right? Right!?

She wasn't teething.

She was grotty and warm and pink faced, grizzly and off her food. That was Monday afternoon. By teatime she had progressed to crying quickly followed by sleepiness. Michael picked her up and commented that she was roasting, she really was - it was like touching an oven door. We gave her Calpol and stripped her down to her nappy and cotton vest. A few minutes later she drew her arms and legs in towards her body, stiffened and began to twitch - a febrile convulsion. Of course at the time we didn't think 'oh it's a febrile convulsion' we thought 'holy fucking shit the baby is having a fucking fit!', or words to that effect.

Once again we did the hospital dash, along the way she began to wail and wailed solidly for three hours. By the time they were done fitting a cannula into her hand, outlining initial tests, and showing us to the exact same room she'd been in during her bronchiolitis I was wailing too. She had a spinal tap to rule out meningitis, she's exceptionally strong and managed to pull away from them during it, I don't think it's any coincidence that she sat up unaided for the first time ever a few minutes after her spinal tap, she was probably worried that if she lay down they'd do it again! She had blood tests and I had to get a urine sample from her. Have you ever tried to get a urine sample from a baby girl using a sterile pot the size and shape of a yoghurt pot? It's bloody hard! It took me 18 hours, four pots, and getting pee'd on more times than I can count before I got enough for them to test.

She had a kidney infection, a nasty one and apparently rare in a baby of her age (at the time she was six months old). We spent another week in the hospital while she had IV antibiotics and scans. This was followed by another week of antibiotics at home and then a daily dose of prophylactic antibiotic that she still takes now. She has had to have tests to rule out any underlying causes for the infection such as problems with her bladder or kidneys and to check that they have not been damaged by this infection.

She had an MCUG - micturating cystourethrogram - where they filled her bladder with contrast fluid and waited for it to empty, scanning it the whole time. We got to wear snazzy lead aprons and she got to pee on a very expensive scanning machine. We take our joy where we can find it.

She also had a DMSA scan - dimercaptosuccinic acid scan - where the radioactive DMSA was injected into her arm and a little while later she was scanned with a gamma camera. The acid attaches itself to healthy tissue, any areas that are damaged or not functioning show as dark areas. We haven't had the results yet but I'm seriously hoping her insides were lit up like Blackpool!


A few months ago she started to cruise around the furniture and we noticed that her left foot was turning outwards, almost at at 90-degree angle to the rest of her leg. I mentioned it to the Health Visitor and expected her to tell me it was normal and I'd walk away feeling like a slightly silly overprotective mother. Well she didn't, she referred us to a physiotherapist.

The physiotherapist diagnosed hypermobility, something I have too. Amelia is exceptionally bendy, to the point that even the physio was amazed at her range of motion. It sounds comical, Amelia the rubber baby, like she's the result of a torrid affair with Mr Fantastic (a little geek reference there for Michael).

This is her comfort position
 Her left leg appears to be longer than the right. The creases don't marry up, the ones on her left leg are noticeably lower than those on her right, as is her left knee. The physio thinks it may be fine and could just need monitoring as she grows however it's her left leg. At her original six week hip scan it was the left leg that wasn't in the hip socket, that had corrected itself by the eight week repeat scan. She was breech. She has a first degree relative with DDH (me). Her foot is turning out. Her creases are uneven. All warning signs of DDH. She referred us to a paediatric orthopaedic surgeon and we're now waiting for an appointment with him where he will do further checks to determine whether or not there is a problem.

Best case scenario is that there is nothing at all problematic with her hips. Worst case is that she has DDH, that she will require surgery, plaster casts, physiotherapy - the same road I walked as a child. I want to stay positive, we don't actually know anything for certain just yet, but at the same time I don't want worst case scenario to come as a shock, should it happen. I know it bothers me more than it bothers Amelia! If a diagnosis comes it'll make little difference to her, she'll be the same Amelia she was the day before.

This blog post has turned out to be my longest entry to date! I haven't even covered the trip to A&E at two weeks old when Nathaniel threw my iPhone and, as rotten luck would have it, it smacked her directly on the fontanelle. Or the dash to hospital at ten days old when she produced a poopy nappy full of blood clots. The weird rash that we thought was chickenpox but didn't blister and lasted almost four weeks. The speckled rashes she would get shortly after nursing that seemed to coincide with me eating certain foods. The vomiting (my poor, poor no-longer-cream-coloured carpet). The episodes of choking should any sort of lump pass her lips - noisy gagging we're well acquainted with, Nate was one of those babies who used both hands to shovel food into his mouth, but this was silent, slowly turning purple choking that made sure we got our moneys worth from the baby first aid class we did years ago. The bumped heads, if Amelia is within fifty feet of a solid surface, any surface, she will find a way to smack her head on it. A major brownie point in our favour is that she has yet to actually fall off anything, Nathaniel had fallen out of our bed at least five times by this age. Score one for us!

Today she 'walked' for the first time, not unaided but she's been cruising the furniture for ages with no signs of wanting to actually go anywhere. Today she grabbed hold of the baby walker and used it to bimble happily around the garden for ages. 

I was so proud except I kept looking at her left foot which is still turning out and her right leg seems stiff, maybe to compensate? I'm probably reading too much into it but once she was in bed I got to worrying and my worrying got to feeling anxious and before I knew it I was tearfully having a 'what if' conversation with Michael.

I have all these stupid anxieties and concerns, I'm fretting over non-answers and incomplete information, I even have a ridiculous sense of guilt. I can't fully articulate what it is I'm feeling, we're in that medical limbo again where we have no answers yet and nothing to do but wait. She gets her kidney results in a couple of weeks and, hopefully, an uneventful hip check not long after that. All being well she'll be signed off - no more surgeons or tests or paediatricians or daily antibiotics - at which point we can draw a line under it all and find something else to worry about. Between Amelia's bad luck and Nathaniel inheriting the clumsy gene I feel like we're never away from A&E, our GP, the out of hours GP (conveniently located next door to A&E), the children's ward at the hospital, and the Health Visitor clinic. If it's not too political a statement for my very non-political blog I am eternally grateful for the NHS and the myriad of staff we've encountered, there is no way we could have afforded all of these tests and treatments without serious financial hardship, especially the quality of care and the speed at which they've all been carried out.

I'll get off my soapbox now.

So that's it. That's my Amelia. She'll be one year old this coming Friday and it's been an eventful twelve months. She's supposed to be my easy second baby and instead she makes certain that she keeps us constantly on our toes. Nathaniel taught us how to be parents, Amelia seems determined to teach us to be doctors! 

She's bloody brilliant.


Sunday, 5 August 2012

Chapter 18: recipe corner

Thanks to my new eating plan I've rediscovered my love of cooking! Don't get me wrong, I liked cooking before and I made nice meals but it had become one more chore in a long list of chores. Make dinner? Check. Eat dinner? Check.

Humdrum hum.

Now though I'm trying new ingredients and new recipes. I have a promise to myself that I'll try at least one new recipe and one new food item a week. Can you believe I've made it to the age of 31 without ever cooking beetroot or red peppers? I'd always classed them as foods I don't like but now I've actually tried them, cooked the way I want to cook them, I find that I love them. Maybe this new love of 'exotic' vegetables means I'm now a proper grown-up.

I'm following Slimming World and all of my recipes are free on the Extra Easy eating plan although I'm sure they could be adapted to suit Weight Watchers or any other plan (or you could just eat them for the sake of eating them, they really are lovely!). What's surprised me the most is that I was already eating lots of the foods considered to be 'free foods' and the majority of my meals consisted of them so I haven't had to make any major changes in order to lose weight. My biggest weakness was skipping meals, I'd be so busy that I'd miss breakfast then lunch and then sometime in mid-afternoon I'd be so hungry I would just reach for whatever was convenient to stave off the hunger until tea time. I'm actually eating more now I'm on a 'diet' but it's better quality and I'm making time to sit down for meals instead of rushing off here there and everywhere at a mile a minute - quite possibly another reason I'm enjoy food again.

I've lost half a stone in three weeks, won 'Slimmer of the week' last week, I'm on track for my silver Body Magic award this coming Thursday and I'm damn proud of it all!

So here are a few of my current favourite recipes.

 Beef and Courgette Cobbler (free on Extra Easy)

Technically it's not a cobbler, it's just the name we've given it, it's kind of like a chilli but with less sauce. And no chilli. I'm not describing it very well! This is very popular in my house with guaranteed clean plates, I keep a serving back too and it goes to work the next day with Michael for his lunch. The mince, stock cube and the bacon could be substituted for the meat-free alternatives but I'm not sure of the syn allowance on these so please do check.

You'll need:
- a pack of extra lean minced beef (usually 440g or thereabouts)
- 6 rashers of extra lean bacon, chopped
- 2-3 medium courgettes, chopped
- an onion, chopped
- 2 cloves of garlic, crushed
- 2 tbsp medium curry powder (or more/less depending on your tastes)
- 3 tbsp tomato puree (or do what I do and just give it a good squirt!)
- Fry Light
- a beef stock cube

* spray a large pan with Fry Light and fry the onion and garlic for 5-6 minutes until soft but not brown.

* add the mince to the pan with the stock cube, once it's almost browned add the bacon and cook until done. If the mince is starting to stick add a dash of hot water.

* add the courgette to the pan and continue to cook until it is going soft, stirring constantly (it'll go a lovely bright green colour when it's soft)

* put in the tomato puree, stir through, then add the curry powder. Season to taste.

* serve with boiled rice, noodles, or pasta

Butternut Squash and Red Pepper Soup

I made this last night and it was absolutely amazing - thick, hearty and very moreish.Free on Extra Easy.

You'll need:
- a good sized butternut squash (approx 1lb)
- two red peppers
- a red chilli
- 2 cloves garlic, crushed
- an onion, chopped
- Fry Light
- 2 pints chicken stock (substitute with vegetable stock if preferred)
- fat free natural yoghurt or fromage frais to serve (optional)

* preheat the oven to 200C (180C fan assisted)

* quarter the red peppers, deseed and place skin side up on a grill tray. Put under a hot grill until the skin is black (it might smell like burning, don't do what I did and take them out too soon!). Once blackened put them to one side to cool.

* peel and chop the butternut squash, spray a baking tray with Fry Light and put the squash on it

* deseed the red chilli and finely dice it, sprinkle the chilli over the squash and put in the oven until soft

* peel the skin off the peppers and chop them up, don't worry about being neat

* gently fry the onion in Fry Light in a large pan, add the garlic. Once cooked chuck in the peppers and the squash

* pour over the 2 pints of stock and simmer for 20-30 minutes until it's all soft then blitz with a hand blender (or decant into a big blender). Serve with a dollop of yoghurt or fromage frais (optional)

Tandoori-style Chicken

You'll need:
- 6 chicken fillets/breasts/thighs (whichever you prefer)
- 150g plain fat-free yoghurt
- 1 and 1/2 tsp paprika
- curry powder to taste (I find a heaped tablespoon to be about right)
- 1 tsp coriander
- 1/2 tsp crushed cumin seeds
- 1/2 tsp turmeric
- pinch mixed herbs

* score the tops of the chicken pieces with a knife 3-4 times and place in a shallow dish

* in a bowl mix the yoghurt with all of the herbs and spices and pour it over the chicken

* cover and leave in the fridge for 2-3 hours to marinade

* preheat the oven to 200C/180C for fan assisted

* put the chicken on a grill pan, pour a couple of inches of boiling water into the bottom of the pan then cook in the oven for 45-50 minutes until the juices run clear

* serve with the side dish of your choice (it's lovely cold sliced over salad)

I'm always on the lookout for new dishes so if you've any to share please do!

Tuesday, 10 July 2012

Chapter 17: the clothes maketh the zombie survivor

Rhiannon over at A Hell Of A Woman has tagged me in her Stylin' The Apocalypse meme. The idea of the meme is that you share the outfit you'd wear when the zombie apocalypse hits, the outfit must consist of clothes and accessories that you already own.

Life being what it is I'd most likely be wearing either pyjamas, my housework 'grubbies' or nothing at all. I pray and wish and hope that the zombie apocalypse does not happen while I'm in the shower. I did misunderstand the meme at first, I thought the instructions read 'get your clothes off for the apocalypse' instead of 'get your clothes out ... '. While that would certainly be an interesting change of direction for Chapters of Claire I can't see it catching on.

Hopefully the zombies will hold off on their attack until after I've spent some quality time with my wardrobe, my make-up and my hair straighteners. Some time to assemble weapons and pack a bag would be nice too.

My outfit then. The picture quality isn't the best but it's been taken using a mobile phone and they'll soon be obsolete once the power goes out and the mobile networks crash under the strain of 746302028364 people Tweeting 'just saw a zombie #bitten #ow #braaaaaaaaiiiins'.

This makes the picture practically an antique and therefore very valuable.


I'm wearing a grey vest with silver chiffon overlay, the overlay is emblazoned with glitter and sparkles. I knew my outfit needed to be practical but I didn't see why I couldn't have a bit of glitz in there too, after all if I get bitten I'll be wearing it for all eternity and who wants to be a drab zombie? It's an excuse to say emblazoned too, a word vastly underused in day-to-day conversation.

Under the vest I have a long sleeved t-shirt. This harks back to my post on Rhiannon's blog about staying fit and healthy during the zombie apocalypse. I advocated wearing layers to protect against bites, also they're essential for warmth and less likely to cause arguments with your spouse than your suggestion of cutting up the carpets to make body armour.

My ensemble doesn't include a coat. I'm from the far North. We don't wear coats. Also when I say 'far North' what I really want to say is 'North of the (Hadrian's) Wall' which is a sure sign I've been reading too much George RR Martin.

My jeans are my favourite jeans ever. Just the right length, soft denim instead of that awful stiff kind, and comfortable enough for any task. Shopping? Check. Housework? Check. Night out? Check. Running from a horde of flesh-chomping nasties? Check, check and check!

The boots are leather, low heeled and easy to run in. I have no idea where I got them from, they're my in-the-cupboard boots as in 'pass me my boots please, they're in the cupboard'. They've always been in the coat cupboard, like faithful friends. They've seen me through snow, puddles, the Hoppings and an especially muddy trip to the farm, they'll see me through the ZomPoc.

My weapon is a clothes prop. There's a reason, really there is. It's heavy so it's good for swinging, it has a nice heft to it. It's long, up to 2.5m, so I can smack zoms upside the head without getting too close. I can use it as a tent pole when I camp down for the night, blanket plus clothes prop and I have myself a cosy little shelter. I also have a screwdriver in my pocket for emergencies (as I'm keeping it in my pocket one of those emergencies will most likely be me seeking urgent help for a stabbing injury to my leg).

And my hair is new, I got it cut today <preens>

Thanks to Rhiannon for tagging me in this meme, I had fun putting together my outfit - we are going to be one good looking team of survivors!

Wednesday, 4 July 2012

Chapter 16: Clarks, an update

Last week I was finally prompted into picking up my much-neglected blog. Sadly it was the need to vent my frustrations about shoe shopping for Nathaniel, I wish it could have been something more positive (but hey, writing is writing!). For anyone who missed it the original post that prompted this update is here: http://chaptersofclaire.blogspot.co.uk/2012/06/chapter-15-why-i-will-never-shop-at.html

All caught up?

Right, then.

On Sunday I went back to Mothercare at Belvedere Park. As soon as I introduced myself the staff knew who I was and why I was there. Seeing as I've never raised my voice or lost my temper anywhere except my blog, I'm counting it as a good thing. Efficient, even.

Nathaniel was remeasured and sized as a 7G on one foot and a 6.5G on the other. I kept calm and suggested we remeasure and then try some sizes on. The 7G was too big in the shoe we wanted, which I knew it would be. They didn't have a 6.5G in the chosen style so the assistant tried him with a pink and purple sparkly pair in that size.

Naturally Nathaniel loved them and demanded we buy them right that instant.

They fit! Hurrah!

The assistant ordered them for me in the right size, to be delivered to my home, she also refunded 75% of the cost so the shoes cost us £4.50 in the end.

I was still keen to speak to customer services about the whole experience and about the very unprofessional comments made by the manager of the store. I sent Clarks another DM on Twitter to chase it up.

Today the Duty Manager from customer services called me and assured me that they take complaints very seriously as customer satisfaction is important to them. She offered her apologies and asked how Sunday went. She told me that the comments made by the manager, particularly the comment about the skin colour of one of her employees, have been passed to the area manager for urgent action. I was also offered a £50 voucher for the inconvenience and the hope that this experience will not completely sour me against shopping at Clarks again.

Am I happy?

The call from customer services goes a long way to addressing the issues I had. It doesn't undo the inconvenience or the hassle but they did seem genuinely keen to make the situation right and to keep me as a customer. The voucher was an unexpected gesture as really they could have said I've had 75% off and an apology, on your way. I'm especially glad that the comments made by the manager will be addressed as no employee deserves to have their boss speak like that about them regardless of whether it's to their face or not.

I can't recommend the Royal Quays store highly enough - great staff, great service and a good stock selection. I also have it on good authority that the Birmingham Bull Ring branch is excellent too, should you be passing.

As a final closer the new shoes arrived late this afternoon. I let Nathaniel open them. He tore open the plastic, opened the box and promptly pushed it away: 'these aren't my sparkly shoes, where are my sparkly shoes?'

Saturday, 30 June 2012

Chapter 15: why I will never shop at Clarks again, a justified rant

It's been ages since I last blogged and I really wish that something other than seething anger had prompted me to restart but I need somewhere to vent my frustrations.

I want to talk about shoe shopping.

I know it's not the most thrilling of subjects or the most thrilling of shopping trips but stay with me, there'll be milk and cookies at the end (for me anyway).

It all began with a trip to Clarks.

You know Clarks, right? They're a major retailer of footwear and it's almost an unwritten milestone of childhood - first words, first steps, first pair of Clarks shoes. Their website proclaims that they put growing feet in safe hands and that when it comes to finding the right shoes for your child 'you can trust Clarks'.

Take a peek for yourself, it's all on their website:

http://www.clarks.co.uk/yourfeet/kidsfoothealth

Here begins the saga ....

On the 25th of May I took Nathaniel to the Clarks in Eldon Square, Newcastle. He'd been in a six and a half for ages so I wanted his feet measured. The assistant measured his feet and told me he had gone up to a seven and a half. There were no shoes in the store that we liked so I went to the Clarks concession in John Lewis. After trying on several pairs that kept flopping off his feet I asked the assistant to measure him. 'He's a six and a half G', she told me before checking his existing shoes, 'these ones fit him just fine, he doesn't need a new pair'.

I should have learned my lesson then but apparently I'm a glutton for punishment.

Wednesday just gone, his existing shoes were on their last legs so I took him to get new ones for the summer. I decided to give Eldon Square a wide berth after last time, thinking myself clever for learning my lesson, so I went to the Clarks within Mothercare at Belvedere Retail Park.

The assistant measured him and he was coming up a seven and a half G. I asked to see the gauge, she showed me his toe and the line that said seven and a half.

He tried on a few pairs and we settled on some Doodles with dinosaurs on them. These ones:

Cute, no? Image is from Clarks website
The kid loves dinosaurs, a career in paleontology beckons. He was fitted into a size seven because 'Doodles are big fitting'.

I was still dubious after last time so I had a feel myself and his toe didn't feel like it was in the right place, it felt too far back. I commented to the assistant and she gave me a very technical souding explanation that boiled down to he needs the growing room, his feet can't be squashed, that's how they're fitted and so on.

Basically she looked me in the eye and she lied in order to make a sale. Not that I knew that at the time.

'You're the professional', I thought to myself. I've never been trained in shoe fitting, I had doubts and I voiced them but they were answered in a very plausible sounding way so I put my trust in the so-called expert.

I know. Huge mistake. Massive. But I had no reason not to believe what I was being told, even the website implores me to trust Clarks with my child's growing feet. They'll be in safe hands. We're professionals,
don'tcha know?

Image from John Lewis website


He wore the shoes out of the shop, pleased as punch with his dinosaur feet and making suitably impressive dinosaur noises to go along with them. 'Dinosaur, dinosaur, stomp stomp stomp' all the way home.

We went out for a walk next day and he tripped over. He kept tripping over, lots and lots.

The kid isn't the most graceful person I've ever met and for a while it looked like he had inherited the clumsy gene from one of us (not me, cough cough) but his co-ordination has improved with age. He's nearly three and hasn't fallen over much at all lately, I could finally see his knees instead of layers of bruises! On top of the constant falling over he was also making flop-flop-flop noises when walking and I reminded him several times to pick his feet up when walking. I'm ashamed to say that I didn't immediately think it was his shoes at fault.

Today we were passing Clarks at Royal Quays in North Shields. I had niggling doubts, cemented by him 'tripping up' getting off the bus and actually popping out of his shoes when doing it, so we went in to get them checked.

The shoes were too big.

Hands up who was shocked?

No one, eh?

The lovely assistant measured him.

He's a six and a half G, aka the size he was already wearing before I took him on Wednesday.

He didn't need new shoes.

He hadn't gone up to a seven and a half G. 

I told her about the growing room and not squashing his toes and she shook her head.

It was all bullshit spouted to me in a way that sounded reasonable and professional in order to con me into buying a pair of shoes that didn't fit.

And it's not the money, the money is inconsequential, it's the fact that my child was wearing shoes that were no good for him. They were making him fall over which could have been potentially very dangerous had he fallen in the wrong place at the wrong moment.

His knees are a mass of bruises again, the palms of his hands are grazed. From information on Clarks own website, if I hadn't picked up on it and gotten the shoes checked, I could have caused all sorts of problems with his feet from blisters right up to long term damage to his joints and posture.

Problems caused by badly fitting shoes. Image from Clarks website
The staff at Royal Quays were brilliant. They couldn't refund the shoes but they fitted him for a new pair which they sold us at a discount even though they were already in the sale, they apologised profusely for something that wasn't their error, they showed me his whole foot in the foot gauge rather than just the toes, they showed me their six point check. They couldn't do enough to make sure we walked out happy and Nathaniel hasn't fallen over once since putting on shoes that actually fit him, the flop-flop-flop noise that was accompanying us everywhere has stopped too.

Seething, I called the branch at Kingston Park when we stopped for coffee. I was told the manager was at Team Valley and the supervisor was out. Undeterred, I called Team Valley.

The manager was - well I can't think of a polite word and if you can't say anything nice ...

She asked who fitted the shoes and I explained I didn't have my receipt to hand so couldn't check the name but I could check once I got home and get back to her. Then she said:

'Was it the coloured girl?'

I'm not easily shocked but even I was stunned. I had to quickly check that we hadn't somehow flashed back to the 1960s and I wondered if she had a specific colour in mind or whether she was using the word 'coloured' as a generic term for 'non-white'. The offensiveness of her statement is enough to fill several blogs.

We made arrangements for me to go into the concession tomorrow morning to sort the matter out. She has asked me not to contact head office. They won't help and if they do it'll take ages to get a penny off them as they're not bothered. She'll exchange the shoes and she'll sell me a new pair at a hefty discount. Let's not involve customer services.

As soon as that call ended I received a call from whoever was supervising at the Mothercare concession on Belvedere Retail Park. Her staff had said someone rang looking for the manager so she rang me back.

Except I didn't leave a number or ask for a callback, she had obviously either dialled 1471 or pulled my number from caller ID (if they have caller ID). The conversation went like this:

Me: Hello?
Her: You rang?
Me: Rang who?
Her: Clarks at Mothercare. Someone rang asking for the manager.
Me: Okay ...
Her, snappish: Well I need to know why you rang so I know whether or not I can help you!
Me: It doesn't matter, I've spoken to a manager
Her: Okay, bye <click>

I feel valued already and I'm betting that tomorrow's visit to the Belvedere Park store will go swimmingly, don't you?

So that's my rant. I have the increasingly worried feeling that tomorrow is going to be a shitfest, that the manager will either deny all knowledge or will completely backpedal on what she promised today.

I'm sick to the back teeth of Clarks (excepting the Royal Quays branch) and their 'experts' who put my child in shoes too big for him and lied to my face about their fit.

I'm particularly unimpressed by the attitude of the staff I've spoken to today on the phone.

I feel incredibly sorry for 'the coloured girl' even though she's the one who fitted the shoes incorrectly and lied to me. She has a name and is a person yet her own manager strips her down to nothing more than the most basic superficial physical identifier. I bet that's not in the training manual.

Am I the only one who won't be shopping at Clarks ever again or have I just had a one-off bad experience? Please feel free to comment with your own stories (and if anyone has an alternative shoe shop they can recommend that would be great!).

On the plus side, I blogged for the first time in ages!